In this edition, you can learn how rising gas and electricity prices have affected the number of customer conversations at Danish energy companies, how companies can save up to 160,000 EUR by automating call-tagging, and how transparent communication can contribute to more satisfied customers.
In addition, you can read about specific customer cases and get good advice from Denmark's leading customer service experts, which will help both those of you who use conversation analysis and those of you who do not yet.
Read the first edition of Capturi Daily below or download a copy.
