How to minimize the number of delivery calls in customer service

Every year, couriers deliver more than 150 million parcels to Danish households, and on an annual basis, customer centers receive about 11 million inquiries from customers with delivery questions or problems.

This means that in total, delivery is mentioned in about 9% of all customer conversations.

While it can be difficult to avoid delivery-related calls altogether, you can minimize the number of calls that can be resolved with simple measures such as informing the customer of a new delivery location or time. For example, this can be done by sending out information via text message or email.

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