4 winback strategies that actually work

Do you know which winback strategies work for your business? And more importantly, have you shared this information with your employees?

When trying to win back your customers, it is important to listen to their needs and tailor your strategy to each individual customer.

The winback strategies most commonly used by customer service employees are:

  • offering a discount
  • offering an upgrade to another product
  • offering technical support
  • offering a new solution

Discounts are usually the most effective – but they need to be used wisely and in just the right context.

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